FAQ

Frequently Asked Questions (FAQ)

1. What is Print on Demand (POD)?

Print on Demand (POD) is a fulfillment method where products are only printed and shipped when an order is placed. This means we can offer a wide range of customized products without holding any inventory. Each item is created specifically for you when you place an order.

2. What is dropshipping, and how does it work with your store?

Dropshipping is a retail fulfillment method where we don’t keep the products in stock. When you place an order, we partner with Printful or Gelato, our trusted fulfillment providers, who print and ship the products directly to you. This allows us to offer a wide range of high-quality, customized products without the need for holding inventory.

3. Who handles the printing and shipping of my order?

We work with Printful and Gelato, two reliable print-on-demand and dropshipping providers. Once you place your order, they will handle the printing and shipping of your product directly to your address. Both companies use high-quality materials to create your custom items.

4. Do you ship to every country?

Yes! We ship to most countries around the world. Regardless of where you are, you can place an order, and we'll make sure your item is printed and delivered to you, no matter your location.

5. What if I receive a damaged item or the wrong size?

We have a 14-day return policy for cases where the product arrives damaged or if you received the wrong size. Please contact us immediately at retroravers.onlineshop@gmail.com or simply our chat bot with photos of the issue, and we will help you resolve the problem quickly.

6. How do I return an item?

To return an item, please reach out to our support team within 14 days of receiving your order. We will provide you with the return instructions and process a replacement or refund depending on the issue. Items must be in new, unused condition.

7. Can I exchange an item for a different size or color?

Unfortunately, due to the custom nature of our products and the print-on-demand process, exchanges for different sizes or colors may not be available. However, if the item is damaged or there was a mistake in your order, we’ll make it right by sending you the correct item or issuing a refund.

8. Can I cancel my order after placing it?
Yes! You have one hour after placing your order to cancel it.

9. How do I cancel my order?
To cancel your order within the one-hour window, please email info@ravers.shop or contact us through our chatbot on the website.

10. What happens if I miss the one-hour cancellation window?
After one hour, your order is sent to the producer for processing. Because our products are print-on-demand, we cannot cancel or modify your order once production has begun.

11. Will I get a refund if I cancel my order?
Yes! If you request cancellation within one hour via email or chatbot, you will receive a full refund to your original payment method.

12. How long does it take for my order to arrive?

Shipping times depend on your location and the fulfillment provider. Most orders are processed and shipped within 3-14 business days, but delivery times may vary based on the shipping method selected and your location. Once your order is shipped, you'll receive a tracking number to keep you updated on its progress.

13. Are there any extra shipping fees?

Shipping fees are calculated at checkout based on your location and the size of your order. You'll be able to see the total cost before confirming your purchase.

14. What if I have a question about my order?

If you have any questions or concerns about your order, feel free to contact us at info@ravers.shop or our website Chat bot. We’ll do our best to provide you with a quick and helpful response.